To be completed
Pre-service training competency’s
- CHCTC301B Deliver a service consistent with organisation’s mission and values
- CHCTC302A Provide client-centered telephone counselling
- CHCTC403A Provide telephone counselling in crisis situations
- CHCTC404A Provide competent suicide intervention in a telephone counselling context
- Pre Service Training resources accessible to all In-Service Telephone Counsellors
- Instructions and requirements for the completion of 7 groups of DIY evidences towards 4 of the Units of the Cert IV in Telephone Counselling :
- BSBINM201A Process and maintain workplace information
- CHCADMIN305D Work within the administration protocols of the organisation
- HTLOHS200A Participate in OHS processes
- CHCORG201A Follow policies, processes and programs of the organisation
- CHCORG303A Participate effectively in the work environment
Ongoing professional development and Electives
- CHCCOM403A Use targeted commnication skills to buid relationships
- And two of the following three elective units
- CHCAOD201D Prepare for alcohol and other drugs work
- CHCDFV301A Recognise and respond appropriately to domestic and family violence
- CHCMH301A Work effectively in mental health
